Wikipedia Debate on KCRW

On Friday, I was on Los Angeles KCRW’s To The Point radio show talking about Wikipedia’s latest “Pending Changes” move and what it means for the encyclopedia’s future. Joining me were Julia Angwin of the WSJ, William Beutler who writes The Wikipedian blog, and Lee Siegel cultural critic.


The short story: pending changes for English Wikipedia is a modified version for a what has been known as “flagged revisions.” The latter is a technical feature where not all edits to Wikipedia show up immediately, and requires a more experienced user (autoconfirmed, administrator, or otherwise) to approve an edit before it is displayed to the “public” of casual, not-logged-in users. This has already been turned on for all of German Wikipedia for over a year now with considerable success on their side. However, de.wikipedia.org is also a different beast with much more stringent standards (dare I say, academic bent) for articles. While English Wikipedia has over 3 million articles, German has just over 1 million. As a collective, the German Wikipedians have decided not to include the reams of virtual pages dedicated to contemporary pop culture, borderline celebrity and the minutiae about science fiction characters you see in English Wikipedia. For the German speakers, flagged revisions works for them, as it has upped their quality to engage with governmental and academic institutions. The English Wikipedia does not have such a sterling reputation, though folks like Liam Wyatt, Wikipedian in Residence at the British Museum, are starting to change this.

English Wikipedians, being a more diverse and rancorous bunch, could not come to consensus on a big sweeping move like flagged revisions. Instead, a smaller two month trial was approved which will allow certain articles to be treated in the “flagged revisions” way. Originally called “flagged protection” and perhaps too confusing for outsiders, it was relabeled “pending changes.” In the trial period, no more than 2000 articles will be designated to use the feature, and the results will be evaluated.


In brief: my view is that the characterization of “pending changes” is relative. Julia Angwin, who I think is a great tech journalist, is of the opinion it represents an overall more closing-off of Wikipedia, and the move is an affirmation of a more conventional process that created traditional encyclopedias. On the other hand, folks like Jimmy Wales have regarded this as opening up — instead of having articles locked completely using full-protection, or to limit editing to existing registered and “aged” users by semi-protection, pending changes gives a way for anyone and everyone to participate, even if those edits are not completely viewable until later. Relative to full protection, it’s more open. Relative to the Wild West wiki way, it’s more closed. It will be interesting to watch this experiment in action, even if folks involved don’t know exactly how to measure success or failure.


In addition to talking about the new feature, there is a rather vigorous debate between Beutler and myself with Mr. Siegel.


You can listen to the show at KCRW’s site.

Crowds, Collaboration, Content and Curation Remaking the News

Here’s my presentation at Columbia Business School’s Transitioned Media conference where I talk about “The Wikipedia Revolution:Crowds, Collaboration, Content and Curation Remaking the News.”

Transitioned Media

The new concept I’m introducing is a new way to look at content and curation, and this graphic attempts to distinguish between roles done by the mainstream media outlets/government, and the “crowd” at large. Hope to followup with a post soon with more details.

Understanding Content and Curation

Understanding Content and Curation

SXSW 2010 Day 1

Great blue sky weather greets attendees today coming to Austin, TX for South by Southwest 2010. The interactive, film and music festival has gained the reputation for being the most interesting conference around for creative folks of all stripes.

Ties and suits are frowned upon here, while Chuck Taylor sneakers, scruffy beards and muted T-shirts rule the scene. Attendees find any electrical outlet they can, plop themselves on the ground, open what is typically an aluminum Mac laptop and start searching away:

Where’s the best party? What’s the next interesting session? Where’s the best party? Who’s at what bar? Did I mention, where’s the best party?

Some reflections before things get fully underway:

This Sunday I’ll be giving a talk on Wikipedia, one year after I launched my book at SXSW 2009 (The Wikipedia Revolution). The title: Can Wikipedia Survive Popular Success and Community Decline? Not exactly the most optimistic topic, but it’s a necessary look at the significant statistical shift in contributor numbers, and perhaps introduces a new phase of Wikipedia’s existence.

Even though the SXSW sessions haven’t started yet, there are some interesting trends just from people-watching:

  • This year is the coming of age for Digital SLR HD video. The number of “rigs” being carried around SXSW is pretty impressive: Canon EOS 5DMkII full frame and EOS 7D crop frame video systems are prevalent, often with external audio recorders to capture better audio than the auto-level input allows on the camera. I’m eager to hear from filmmakers at SXSW how much DSLR HD video is changing their industry. Just think, for less than $3,000 you can get a jaw-dropping 1080/24p quality video. In the past, you would have to start in the five figures to get access to the same type of lenses at that resolution. This is a rather interesting twist in the DSLR wars — for a while it seemed Nikon finally had found its edge over Canon, by creating better professional gear at reasonable price points (ie. D300). But with my experience at last week’s Venice, CA, Philip Bloom meetup which paraded an amazing array of Canon video gear setups, I’m convinced long term Canon’s experience in video (and Nikon’s lack of it) will lead Canon’s comeback punch in this area. It could very well be why Canon dominates again.
  • There’s a more commercial feel this year. Pepsi, Chevy and AOL are taking up the premier spots in the lobby area where attendees tend to hang. Not bad on its own, but Chevy’s displaced the legendary LEGO Pit! What used to be front and center, entertaining kids and adults alike, is now a lounge with leather seats and power plugs. Each day the Lego Pit used to be the meeting point for folks to go to dinner. No longer. SXSW has always been about play — last year there were spontaneous fusillades of elastic foam finger rockets in the hallways. I hope it keeps that character. The LEGO Pit has been spotted elsewhere, but not nearly as central to the “freeway” of SXSW.

    Lego Pit always a crowd pleaser at SXSW

    Lego Pit always a crowd pleaser at SXSW. It's been moved to lower traffic location.

  • FourSquare maturity. The location-based, game-themed social networking service is now fully entrenched as a way to find out where the good parties are. Many bars and hotels here show over 100 “other” people there, and you can get an instant readout as to how long lines are at the popular places. CNET’s Buzz Out Loud calls FourSquare old news at SXSW, with last year being the big splash. Other mainstream outlets are just catching on. Gowalla is making a play in this space too, and I’ve seen more than a few references to it by users here.
  • Badges at SXSW now carry a QR code (2D matrix code) so you can quick scan someone’s badge with an iPhone or Android app and it will save it to your my.SXSW list of folks you met. So you should be able to do away with business cards, says SXSW. In theory, at least. It scores a FAIL since it uses a service called DUB in between, and requires a user to enter a username/password to my.SXSW before it works. Most people will likely just give up because it’s too much of a hassle. I did. Not a good user experience to present a blank white screen with username/password. As I told CNET’s Dan Terdiman, at least some basic user info should show up to spark that “Aha!” factor to convince you it’s worth your while. I predict the abandonment rate will be quite high, and few will use the QR scanning feature. The tactility of business cards, especially among creative types, still has resonance.

    Example of a QR code on the badges of SXSW attendees

    Example of a QR code on the badges of SXSW attendees

That’s just from walking around before the conference starts.

More to come as the day goes on.

Ron Livingston, growth, and Wikipedia

Today’s Wall Street Journal Speakeasy blog has a piece about Ron Livingston’s lawyers filing a lawsuit against an anonymous Internet user, in an attempt to identify who’s been editing his Wikipedia article to add rumors that he’s gay. The best legal description I’ve found is at the Copyrights & Campaigns blog:

The complaint includes claims for libel, false light, and violations of Livingston’s statutory and common-law right of publicity, and seeks actual and punitive damages. Presumably Livingston will seek discovery (IP and email addresses and other identifying information) from Wikipedia and Facebook, which they hope will identify the poster. Livingston can then name the individual in the complaint, and proceed against him. Section 230 won’t protect the individual; it only shields the service (i.e., Wikipedia or Facebook) that hosted the material.

The suit is here, as Coupleguys, Inc. vs. John Doe.

In being interviewed by the reporter of the piece, I explained the Streisand effect to him. He mentioned this phenomenon of Livingston trying to combat edits that he’s gay but perhaps bringing more attention to this rumor in the process. The sticky situation about Livingston’s lawsuit (at least according to LGBT groups) is whether calling someone gay is actually “maliciously altering” his article.

My comments about the case pertained instead to the sticky issue of people notable enough to be in Wikiepdia, but not enough to have legions of watchdogs.

According to Andrew Lih, author of “The Wikipedia Revolution: How a Bunch of Nobodies Created the World’s Greatest Encyclopedia” (Hyperion), inaccuracy or vandalism problems are difficult to stop for people who are “notable but not extremely famous,” a category Livingston, best known for his roles in “Office Space”and “Sex and the City,” falls into. Lih, a registered Wikipedia editor and one of 1,000 administrators who oversee the site [his wife is also a reporter for the Journal], said Madonna’s Wikipedia page may have dozens of people watching out for abuse, whereas someone like Livingston rarely receives that kind of attention.

This is roughly the same dynamic that led to the Seigenthaler case, where a fairly notable journalist didn’t have throngs of passionate folks looking out for his article.

And perhaps that’s my worry about a smaller user community than was here in 2007. As the number of articles increase, are there enough watchdogs to keep article quality high, or are other technical measures (flagged revisions, semi-protection, et al.) needed for maintaining quality?

Erik Zachte and Erik Moeller of the WMF blogged recently that contrary to other studies, the core “active editors” has remained stable of late.

On the English Wikipedia, the peak number of active editors (5 edits per month) was 54,510 in March 2007. After a more significant decline by about 25%, it has been stable over the last year at a level of approximately 40,000

Is it enough for that community to have the same numbers, year on year, when that same period saw a growth of over 500,000 articles?

I cannot say that I know, but it is something that gives me pause.

Wikimedia response

The Wikimedia Foundation has responded to the recent press attention started by the WSJ piece about Wikipedia participation on the decline.

The main takeaway from chief data analyst Erik Zachte and deputy director Erik Moeller is that the decline has happened since March 2007, but the number of participants seems to have stabilized at around 40,000 making at least 5 edits a month. (The English language Wikipedia seems to have a slight downward trend over the last two years, but this may not be statistically significant)

This is in contrast with researcher Dr. Felipe Ortega’s numbers, where he measures a participant as someone with at least one edit, which would of course make for a much more jittery number. He calculated a departure of 49,000 editors. His stats aren’t wrong, but is the interpretation of them right? This brings up the question — what does it mean to “depart” Wikipedia?

There is a Missing Wikipedians page that has been maintained for many years now, to document people who haven’t been seen for a while. It’s often a big guess as to whether people are dormant, coming back, or long gone. Wikipedians typically do not depart with a definitive reason or declaration of their disillusionment.

Even with a stable number of “active” contributors, what does this mean as the number of articles keeps growing past 3 million? Journalist Jennifer 8 Lee of the NY Times asked me in Twitter, is the ratio of editors per article important, or is editors per number of edits?

How do bots, and other technical features such as semi-protection and autoconfirming editors aid in relieving human editors from the drudgery of vandal fighting, and augment editors’ ability to add useful editorial content? The role of bots is tough to measure, but merits more research. With roughly 2 edits per second in the English Wikipedia, human efforts alone cannot keep up with the traffic. It is possible the technical systems implemented during the decline since 2007 have compensated for the community decline. There’s lots for further study here.

Wikipedia in the WSJ

Today’s WSJ has an article by Julia Angwin and Geoff Fowler: Volunteers Log Off as Wikipedia Ages and the associated Digits blog post. It’s one of the best reported stories so far on the dropoff in numbers in Wikipedia (and it’s not just because they quoted me).

The article taps all the right folks: founder Jimmy Wales; WMF’s Sue Gardner and Frank Schulenberg; WMF board of trustees members Sam Klein and Kat Walsh; and many researchers of the project ranging from Mathias Schindler to Ed Chi. It’s hard to argue the plateau is something that can be dismissed lightly.

Perhaps the greatest fear is that Wikipedia will decline not with a bang, but a whimper. Why? Wikipedia has usually made its big strides from reacting to massive public relations “bangs.” Whether it was the Seigenthaler incident that restricted anonymous editing, or upped the requirement for verifiability and reliable sources, Jimmy Wales has been able to push through tough community changes in reaction to obvious public problems.

The alarming thing about a slow decline in Wikipedia’s quality is that there may be no flashpoint to rally around. A slow, low-level infiltration of spam and non-neutral edits may be occurring that the shrinking community may not be able to police.

At SXSW 2010, I’ll be doing a solo talk on this exact topic: “Can Wikipedia Survive Popular Success and Community Decline?” I welcome any and all theories related to this question, either in email or as comments to this post.

Here is an extended video interview I did with the Journal’s Angwin about this.

NBC LA Review: Apple Magic Mouse

In my latest Tech Raw device review, I conclude the Apple Magic Mouse is like a high heeled shoe: beautiful if a bit impractical.

I’m getting more used to this low profile, nearly flat mouse but it’s a heavy aluminum and plastic unit that still falls short of a real three button, scroll wheel mouse. Its swipe gestures while nifty, may not be that useful for many folks. When more people use Snow Leopard MacOS X 10.6 the “momentum scrolling” the advantage of this mouse might be greater.

You can see the original Tech Raw site, or read my extended review.

View more news videos at: http://www.nbclosangeles.com/video.

Don Norman on E-books

I’m thrilled that Don Norman took the time to write about e-books here, and reminiscing about Bob Stein and Voyager CD-ROMs. His comments below are a response to my original post.

Wow. I stumbled across your review while trying to research a paper on things that get published ahead of their time.

I still love my Voyager books, even if they only sold about 5 copies. The concept was fantastic, as was the team that worked on them. Many have moved on to very successful careers, but not in ebooks. (I’m friends of Peter Merholz now but i didn’t remember that he was working on the book until you pointed it out).

Your analysis is absolutely right. As for the future of ebooks? The Kindle is wonderful for reading page-rutners: mystery novels, sci-fi, etc. It sucks if you have to take notes, or go back and forth. and it doesn’t even pretend to do multi-media. In the essay I’m writing, I say that Stein was 15 years ago, but that it will still be another 10 years before his dream becomes widespread.

Thanks for the wonderful essay. And the memories.

Don Norman